Service


We are committed to providing our customers total satisfaction.
Every time.
Guaranteed.


Contact us at service@dream-arte.com
or call US Toll Free on 888 401 9684 (
between 7.00am and 3.00pm EST Mon - Fri)
From outside of the US you can call on +9723 6206615
We guarantee to get back to you within 24 hours.


Worldwide Shipping


Standard Delivery
EMS - International (International Postal Courier Service)
(Between 3 and 7 days)


Shipping canvases rolled into a tube will be approximately $80.00 worldwide
Shipping stretched or in a frame will be approximately $195.00 worldwide

Secured Delivery
UPS

(Between 3 and 5 days)

Shipping canvases rolled into a tube will be approximately $195.00 worldwide
Shipping stretched or in a frame will be approximately $350.00 worldwide


Combined Shipping Discounts
Each additional item in a combined lot can be shipped for 50% of the stated shipping price, where the 50% is calculated on the lowest shipping prices of the combination.

Tracking numbers are available for all shipments. All goods shall be shipped between 24 and 72 hours after the receipt of the payment. The Buyer will receive an email containing all the tracking information.


Insurance
Insurance is optional. The insurance costs will generally be around 3% of the purchase price. Please be advised- we strongly recommend that shipping insurance be taken. Where no insurance is chosen we take no responsibility for any damage or misplacement of the item after it is delivered to the shipper.


Warranty & Returns

Items that are fundamentally different to the 'description' can be returned for a full refund of the purchase price.

Conditions:
1. Any accepted return shall be entitled to a full refund of the purchase price. The original cost of shipping and insurance will not be returned. The buyer will be responsible for the shipping costs related to returning the goods. All shipment of returned goods must be insured at the Buyers expense. The purchase price will not be returned until the the goods have arrived at the Sellers warehouse.

2. All goods will be shipped with an invisible stamp on the item and the 'Unique Product ID Number', where available', has been recorded. Any return that does not incorporate that tag, or contains a different 'Unique Product ID Number', will be deemed to be a fraudulent substitution. The Buyer will not be entitled to a refund and the item will remain with the Seller for 60 days. In that period the Seller will return the item to the Buyer after 'return' shipping costs have been advanced to the Seller. If no action is taken by the Buyer, the Seller has the right to dispose of the item as it sees fit.


Payment Terms



All standard payments shall be made through Paypal,
which accepts all major credit cards.

All payments shall be paid directly into the Sellers PayPal account unless stated otherwise. It will be the responsibility of the Seller to ensure that PayPal is available in his/her territory.

Payment must be made within 72 hours after an invoice has been received.

- We encourage Buyers to use accredited escrow services for any significant purchases. We are registered users of www.escrow.com, the Escrow service recommended by eBay and unless otherwise stated, if the Buyer chooses to work with Escrow.com, we accept to pay 50% of the fees - with the Buyer accepting to pay the remaining half.

Escrow.com: Buy or Sell Online Without the Fear of Fraud